Our client, a distinguished independent owner in the hospitality sector, operates a breathtakingly designed 5-star luxury Safari Lodge. They are currently seeking an accomplished General Manager to lead their operations.
Reporting directly to the Managing Director, the successful candidate will assume comprehensive responsibility for both the operational excellence and financial performance of this exclusive property.
Duties & Responsibilities include but are not limited to:
- Oversee the operations and logistics of the lodge.
- Prepare financial budgets for the lodge and monitor performance against these targets monthly.
- Ensure full compliance with lodges’ operating controls, SOPs, policies, procedures and service standards.
- Oversee key property issues including capital projects, refurbishment, maintenance of the lodge and other assets.
- Monitor lodge monthly reports, identify issues, and make decisions accordingly.
- Manage ongoing profitability of the organisation, ensuring revenue and profit targets are met and exceeded.
- Monitor lodge budget goals and set other short and long-term strategic goals for the properties.
- Develop improvement actions, carry out cost savings and implement loss prevention measures.
- Ensure monthly financial outlook for Rooms/Occupancy, Food & Beverage, Admin & General, are targeted and accurate.
- Oversee the procurement of operating supplies and equipment and contracting with third-party vendors for essential equipment and services.
- Manage the HODs team on the financial status of the business, highlighting areas where improvements can be achieved.
- Monitor and act on staffing levels and productivity targets.
- Ensure that Guest Satisfaction targets are met and exceeded.
- Foster a winning, solution-oriented work environment, motivating and engaging colleagues to continuously deliver exceptional guest experiences.
- Strive for a positive, collaborative, and consistent impact by creating an authentic and interactive culture that enhances the guest experience.
Qualifications / Experience / Skills required:
- A minimum of 10 years’ hospitality work experience – ideally in 5-star establishments.
- Relevant qualification in the Hospitality Management sector.
- Operational experience within the food and lodge industries, as well as international trends in hospitality.
- Strong planning and organizational skills with focus on attention to detail.
- Time management skills and ability to work under pressure.
- Results orientated.
- Demonstrates broad understanding of financial management principles to direct organizational actions.
- Fosters an environment that encourages fiscal responsibility and adherence to set budgets.
- Is able to create a motivated team able to deliver results
Email your CV in Word format and provide your current salary and benefits details to:
Mirriam Dzapasi – mirriam@valcol.co.zw
Colin Roberts – colin@valcol.co.zw