Our client, a prestigious and well-established leader within the hospitality sector, is seeking to appoint a strategic and high-energy Operations Manager. This role is designed for a visionary leader with an inquiring mind and a relentless passion for excellence, innovation, and sustainable business growth.
Role:
The successful incumbent will be a commercially astute professional with a proven track record in P&L management and a “hands-on” approach to operational discipline. We are looking for:
- An inspirational people manager with exceptional coaching, communication, and stakeholder engagement skills.
- Highly organized and detail-oriented, with the ability to thrive in high-accountability, fast-paced environments.
- A solid understanding of operational controls, compliance frameworks, and rigorous governance.
- Passionate about the customer journey, brand integrity, and the development of future leadership pipelines.
Key Responsibilities
Financial & Strategic Management
- Drive aggressive revenue growth, optimize customer counts, and achieve EBITDA targets across a multi-unit portfolio.
- Full P&L responsibility, including budget formulation, CAPEX planning, and sophisticated cost-control strategies (COGS and Labor).
- Analyse weekly and monthly sales trends to implement data-driven local growth and continuous improvement initiatives.
Operational Integrity & Brand Standards
- Ensure 100% execution of brand standards regarding food quality (HACCP), service speed, and facility aesthetics.
- Oversee meticulous stock control, vendor relationship management, third-party audits, and preventative equipment maintenance schedules.
- Maintain strict adherence to food safety protocols, Occupational Health and Safety (OHS) standards, and all local legal/liquor licensing requirements.
Human Capital Leadership
- Coach and mentor Shop and Shift Managers, ensuring a robust internal promotion track and effective workforce planning.
- Drive a high-performance culture by managing KPIs and resolving customer feedback or grievances with a “guest-first” resolution mindset.
Qualifications, Skills, and Competencies
- Bachelor’s Degree in Business Administration, Operations Management, Hospitality Management, or a related field.
- Minimum of 5–8 years of progressive experience in Quick Service Restaurant (QSR) or Hospitality operations.
- Demonstrated experience managing multiple outlets/sites simultaneously is essential.
- Proficiency in POS systems, inventory management software (e.g., Pilot, Micros, or Gaap), and advanced Excel for financial reporting.
- Proven ability to manage diverse teams and influence stakeholders at a corporate level.
For consideration, please send your CV in Word format. Also, provide details of your current salary and benefits!
Email CVs to Mirriam Dzapasi: mirriam@valcol.co.zw and
Colin Roberts: colin@valcol.co.zw