Head of Retail – Banking Operations

Sep 1, 2021 | Middle Managerial Positions, Senior Managerial & Executive Positions

Our client operates in the Microfinance Banking sector and seeks a younger executive to join their management team at head office.

The purpose of the role is to ensure that all Banking activities are profitable and in line with regulatory requirements. 

  • Plan organizes direct and control retail banking activities and resources to meet retail banking objectives.
  • Assess market conditions, define, recommend, implement, and monitor retail banking strategy to gain and sustain the bank’s competitive edge and results.
  • Review controls in the branches’ operating costs to ensure that they are within the budget to maintain cost control
  • Assess, analyse, define, recommend implement and follow up market intelligence, and marketing plans to meet retail banking strategic objectives
  • Identify customer needs initiate action and follow up and meet customer expectations
  • Identify training needs recommend guide rotate monitor and follow up to improve staff competencies
  • Guide and direct AGMs to monitor control and follow up classified accounts and avoid new NPA’s and improve profitability. 

Requirements 

  • Bachelor’s Degree in Finance, Commerce, Mathematics or Banking and Finance
  • MBA is an added advantage

The role is immediately available and would suit a person under 35 years of age with appropriate experience across the retail sector of microfinance or similar financial services. 

Email CV to Colin Roberts