The position of General Manager shall lead the hotel and report to the Operations Director.
The successful person shall oversee all aspects of the operation of the Hotel to secure the maximum in revenues and guest satisfaction while positioning the Hotel in a recognizable position in the marketplace. This is to be accomplished through training, yield management and the implementation of service standards with constant communication and feedback to the Operations Director.
Responsibilities Include:
- Lead the formulation of operational strategy in line with the overarching business goals, ensure business growth as well as improve leadership positioning.
- Ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps to be adopted by the company.
- Responsible for the preparation, presentation and subsequent achievement of the hotel’s annual operating budget, marketing & sales plan, and capital budget.
- Closely monitor the hotels business reports daily and take decisions accordingly.
- Prepares financial reports for management that clearly explain operational effectiveness, trends, and variances.
- Respond to audits to ensure continual improvement is achieved.
- Implement controls around key spending areas that satisfy the needs of accounting/finance and business partners.
- Define the standards and set targets for performance across various activities and identify the parameters for measurement of performance.
- Build and manage a high performing team by providing leadership, role clarity, training, and career development.
- Ensure open communication channels with staff and implement change management interventions where necessary.
- Monitor performance and alignment with the company’s global strategy as per industry best practices.
- Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program guided by the performance management policy.
- Establishes and maintains a pro-active human resource function to ensure employee motivation, training and development, and compliance with established labour regulations.
- Resolve internal staff conflicts efficiently and to the mutual benefit of those involved.
- Implements and maintains effective open-door communication system that crosses departmental lines to reach all employees.
Person Specifications
- Minimum 5 years’ relevant experience at Senior Management level.
- Seasoned and highly intelligent hotel professional with outstanding, management skills and extensive hands-on experience.
- Meticulous attention to detail.
- Attitude of innovation, inventiveness & thought leadership.
- Should be a person of unquestionable integrity.
- Bachelor’s Degree in Tourism and Hospitality Management or related field.
- Masters in business administration
The role offers an excellent salary and benefits to join an exciting team.
Contact Colin Roberts